The Move – Faq

Moving FAQs: The Move

If you have any additional questions, please give us a call and we’ll be more than happy to answer them!

How will Movers On Duty Protect My Furniture?

We are very meticulous to secure and protect all of your furniture and belongings with blankets and/or plastic-wrap during transportation.

We do NOT charge extra for this service.

How do I prepare my home and myself for move day?

You mover may ask you to select from one to several consecutive days during which your goods will be loaded. The amount of days in what is referred to as a load spread depends upon the size of your shipment and the time of the year when your shipment is loaded. Remember to try to remain flexible during the busy season by allowing for extra days on your load spread to have a better chance of securing a truck and driver to load your shipment.
The customer service representative and/or driver will contact you at least 24 hours prior to load day to let you know time of arrival. Be sure to share any changes that have taken place that may affect loading day. A good example of changes that may take place is that the street in front of your home is now under construction, preventing the large over-the-road truck to get near your home.

You may have not completed the packing as something unanticipated took you away from packing. Contact your mover as soon as possible so that they can send out professional packers to complete the job for you.
Make sure your home is ready for the crew. Move anything off the porch and walkways that may obstruct movement of your goods out of the home. Take doors of the hinges if you know certain items will not fit through. Remove all small area rugs from traffic areas that could cause the driver or crew to trip or slip.
Have water, Gatorade or soda on hand for the driver and crew, especially on a hot summer day  🙂  They will come prepared but will be grateful for your thoughtfulness. Our drivers will prepare the home with runners, door jamb protectors and railing protectors if applicable. This will help save on the little knicks that occur during the loading process.

How will I know when my shipment is going to be delivered? (Long distance moving)

Our delivery time is usually 1 to 7 days depending on where you are moving to and the time of the year. If you need an exact delivery date simply let us now. Your driver will contact you 24 hours prior to delivery. The moving company will assign a customer service representative as your primary contact and they will be able to provide you with an update as to the date your goods will arrive.
Be certain to provide the driver with all your contact information. The phone number at the new home is only good if there is a person there to take the call. If you can be reached at work, a hotel or temporary residence or by email let the driver know. If you will be impossible to reach, make arrangements with a friend or family member to serve as the liaison between you and the driver and provide the driver with that contact information.