Tariff and Terms & Conditions

This page explains how Movers On Duty handles estimates, moving services, additional charges, scheduling, payments, and customer responsibilities to ensure there are no surprises on moving day.

Please feel free to also visit our Frequently Asked Questions <–

Movers On Duty’s household goods tariff

Carrier Legal Name	Movers On Duty U.S. LLC DBA Movers On Duty
Tariff Effective Date	September 15, 2024
Principal Office	6317 MEANDERING WOODS CT FREDERICK, MD 21701
Website / Tariff Access	www.moversonduty.com/about-movers-on-duty and free copy upon request at the principal office

LICENSES – OPERATING AUTHORITY:

US DOT Number: 3057043 MC: 053037 USDOT company snapshot can be found here.

Mailing and billing address: 6317 Meandering woods court Frederick MD 21701

Email: info@MoversOnDuty.com

Movers On Duty’s Phone number: +1(301)512-5012

What is a mover’s tariff?

A mover’s tariff is a written summary of a moving company’s rates, service rules, and common charges that may apply before, during, or after a move. It helps customers understand what is included, what is not included, and what situations can affect the final cost.

Movers On Duty believes in clear, upfront pricing. This page is intended to give customers a plain-English explanation of our service terms and common moving conditions.

Important: Quotes and estimates are based on the information provided by the customer.
If the scope of work changes, the final price may also change.

Understanding Your Estimate

Movers On Duty provides estimates based on the details shared with us before the move, including the type of service, addresses, access conditions, inventory, and any special requests.

For local moves, we usually charge by the hour. The customers are billed for the actual time the crew is working ($65/hour per mover) plus a $200.00 up to $400.00 truck fee (based on actual distance). For long-distance moves, junk removal, evictions, and flat-rate jobs, pricing is based on the exact scope of work agreed to in advance.

What may be included in your move

Professional movers
Loading and unloading
Use of standard moving equipment
Basic disassembly and reassembly of standard furniture or beds when applicable
Transportation between approved locations
Scheduling and customer support before and during your move

What can change the final price

More items than originally listed
Extra stops, added addresses, or storage runs
Undisclosed stairs, elevators, or long walking distance from truck to door
Large, fragile, or specialty items that need extra labor or protection
Customer-requested packing, unpacking, or disposal work at the last minute
Delays caused by building rules, parking restrictions, or customer availability

1. Scope and application

This tariff applies to Movers On Duty household goods transportation and related accessorial services offered to the public where the shipment is arranged and paid for by the householder, or otherwise subject to 49 CFR Part 1310 and 49 U.S.C. 13702.

This tariff is written to cover local and interstate household goods transportation and related services.

2. Definitions

Carrier means Movers On Duty, the motor carrier providing transportation and related services.
Shipper means the customer or lawful person arranging and paying for the shipment.
Shipment means the household goods and related items tendered for transportation or handling.
Accessorial services means services other than linehaul transportation, including packing, unpacking, waiting time, stairs, long carry, bulky-item handling, and similar services.
Long carry means movement between the residence or business entrance and the carrier vehicle beyond the included distance stated in this tariff.
Bulky or special handling article means a safe, piano, oversized furniture, appliance, fitness equipment, or any item requiring unusual labor, equipment, or risk handling.

3. Service area and operating basis

Services are offered within the operating authority held by Movers On Duty. Movers On Duty operates in the DMV. The carrier may decline any shipment outside its authority, outside its practical service territory, or that requires labor, equipment, or risk assumptions not covered by this tariff or the company’s insurance program.

All charges in this tariff are stated in U.S. dollars. The applicable charge for a shipment is the sum of the base transportation charge plus all applicable accessorial, waiting, storage, valuation, and other charges listed in this tariff.

4. Rate schedule

Important Moving Guidelines and Pricing Information for Movers On Duty

Final charges cannot be determined until all items are packed and loaded. If additional items or services are added at pickup, or if the volume differs from the original estimate, a Revised Estimate must be provided and agreed to before any work begins.

Rate Per Cubic Foot (may vary by distance):

0–99 miles: $5.50/cu.ft.
100–499 miles: $6.00/cu.ft.
500–999 miles: $6.50/cu.ft.
1000–1499 miles: $6.80/cu.ft.
1500+ miles: $8.00/cu.ft.

Key Reminders:

Always confirm the final price with the moving company’s office before loading begins.
Be present during both loading and unloading to verify inventory and condition.
Check for parking restrictions or building requirements in advance.
Ensure all appliances are disconnected and ready before moving day.
High-value items must be declared prior to the move.

Service	Basis	Rate	Notes
Local labor-only moving help	Per mover, per hour	$65.00	Two-hour minimum per mover. Applies when no company truck is furnished.
Local moving crew with truck	2-mover crew with truck, per hour	$130.00 +Truck fee	Includes truck, labor, furniture protection, and standard equipment for local moves. Two-hour minimum.
Local moving crew with truck	3-mover crew with truck, per hour	$195.00 + Truck fee	Recommended default package for larger local residences.
Local moving crew with truck	4-mover crew with truck, per hour	$260.00	Used when booked or quoted for larger jobs.
Travel/drive time for local truck moves	Flat charge	$0.00	No separate local mileage, fuel, or toll charge unless specifically stated in a written quote for an unusual route or permit requirement.
Packing-only service	Per 3-person packing crew, per hour	$175.00/hr	Recommended all-inclusive packing labor rate; materials are separately itemized in the quote.
Interstate / long-distance household goods move	Written exact-price quote	Per written quote	Final charge is the exact written quote issued from the shipper’s inventory, route, access conditions, requested services, our rates per cubic ft, and declared scope of work.
Eviction move-out / tenant removal service	Written exact-price quote	Per written quote	May be quoted as curb placement, labor-only, or truck-and-labor package depending on sheriff instruction and site conditions.
Waiting time	Per crew hour	Same as booked crew rate	Charged after any free waiting period stated in the written quote or service agreement.

5. Accessorial charges

Accessorial Services and Possible Additional Charges

Some moves require additional labor, equipment, coordination, or time beyond a standard move.
When that happens, added charges may apply.

Certificate Of Insurance COI

We provide certificates of insurance at no cost, provided you give us adequate advance notice. However, for last-minute requests—such as for the next day or the day after—there may be an additional fee determined by the insurance provider.

Stairs

Extra charges may apply when crews must carry items up or down multiple flights of stairs. Please let us know if there are stairs involved so we can include that in your exact price quote. There is no additional charge for hourly moves.

The first flight of stairs (one flight = 10 steps) is included at no charge. Each additional flight of stairs (10 steps) is:

$100 per move up to 1000 cubic feet
$200 per move over 1000 cubic feet

Elevator Delays

A $100.00/hr additional charge may apply when elevator access slows the flat-rate move or requires extended waiting time. Please reserve the elevator in advance. There is no additional charge for hourly moves.

Long Carry

Additional labor charges may apply when the truck cannot park close to the entrance. When possible, please reserve us parking close to the entrance or reserve the loading dock. There is no additional charge for hourly moves.

When the distance is greater than 50 feet, the long carry charge will be $100 per 100 feet for moves up to 1000 cubic feet and $200 per 100 feet for moves over 1000 cubic feet (a one-time fee.)

Bulky or Heavy Items

Pianos, safes, oversized furniture, gym equipment, and similar items may require special pricing. We can absolutely move them — no problem.

However, these items must be disclosed in advance. If they are only mentioned upon arrival, additional charges will apply.

Smaller or lighter items that were not listed will typically be accommodated without extra cost, but bulky or heavy items require specialized equipment and additional manpower.

Exclusive use of the vehicle

Transporting an entire household long distance is a complex logistical process. Consolidating shipments is a common practice that allows moving companies to operate efficiently.

At Movers On Duty, we prefer offering exclusive use of the transport vehicle at no additional charge.

Premium guaranteed delivery service. You should have a clear understanding of the delivery window. In many cases, delivery windows could be up to 10 days or longer. If you need your property by a certain date, then you must check with your moving consultant for pricing.

Packing and Materials

Boxes, shrink wrap, tape, mattress covers, packing paper, and labor for packing are billed separately but may be available at an additional fixed fee.

The full packing service fee is $1.10 per cubic foot when selected at the time of booking. If added on the day of pickup, the rate increases to **$2.20 per cubic foot** for long-distance moves.

For local moves or packing-only jobs, we charge $58.33 per hour per packer, plus a set fee for packing supplies based on your specific needs.

For unpacking jobs, we only charge the same hourly rate plus a $50.00 removal fee if the client wants us to remove the packing supplies from the property.

Shuttle or Limited Access

If a full-size truck cannot reach the property, a smaller shuttle vehicle may be required at extra cost. (Estimated cost $200.00)

Examples of additional services

Packing or unpacking services
Furniture protection beyond standard handling (Crating or custom protection for fragile items)
Additional pickup or delivery locations
Waiting time caused by access delays or unavailable customer contact
Disposal or junk removal requested in addition to moving service

Extra pickup / cancelation

No cancellation or rescheduling fee unless a non-refundable specialty reservation is stated in writing. For example, for evictions which is the only service that requires a deposit to confirm the reservation.

Extra pickup or dropoff fees may apply if you’d like us to make additional stops.

6. Minimum charges and deposits

Local labor-only and local moving services with truck are subject to a two-hour minimum labor charge unless a written exact-price quote states otherwise. Interstate, long-distance, eviction, cleanout, and specialty-item moves may be quoted as fixed-price services instead of hourly services.

General moving services may be reserved without a deposit unless Movers On Duty states otherwise in writing. For eviction services, a reservation may be held without deposit and then confirmed the day before service, consistent with company policy. Any prepaid amount not expressly stated as non-refundable will be applied as a service credit when permitted by the written quote or service agreement.

7. Estimates, revisions, and unforeseen conditions

Any estimate provided before the move is based on the information supplied by the shipper and conditions reasonably visible or disclosed before service. Charges may be revised when shipment size, access conditions, waiting time, service requests, special handling needs, or other material facts differ from what was originally represented.

Examples of revised-charge triggers include undisclosed stairs, long carry, additional packing, oversized items, storage requests, unsafe working conditions, elevator restrictions, road or truck-access limitations, delays caused by building management, or customer-requested additions during service.

7A. Exact-price quote rules

For any service sold on an exact-price basis, including certain long-distance, eviction, or specialty-item jobs, the written exact-price quote becomes part of this tariff and states the precise charge for the described job. The quoted price remains binding only if the shipment scope, addresses, access conditions, service date, declared inventory, and requested services remain materially the same as represented at booking.

If the shipper adds services, changes inventory, changes locations, requests additional stops, requires dump disposal, or presents materially different access conditions, Movers On Duty may revise the charge using this tariff’s hourly, accessorial, or specialty-item rates, or may issue a written revised exact-price quote before continuing.

8. Payment terms

Payment methods: For our acceptable forms of payment, please click here!

9. Liability and valuation

This tariff includes a basic valuation option and an optional higher declared value election. If these terms are incorporated by reference into the bill of lading, the shipper must receive the required summary notice. Final valuation language should be reviewed with counsel and insurance before adoption.

Valuation option	Charge	Summary for bill of lading notice
Released value / basic coverage	Included at no additional charge	Basic carrier valuation is included at the level stated in the bill of lading and applicable law; shippers should read that notice carefully before signing.
Higher declared value option	By written election and charge stated on quote	If available, the shipper may elect higher declared value coverage in writing before service begins and pay the stated additional charge.

Liability Options:

Full Value Protection (FVP): Covers repair, replacement, or compensation (additional cost).
Limited Liability: $0.60 per pound per item at no additional charge.

10. Claims

Claims for loss or damage must be filed in writing within nine months after delivery, or within nine months after a reasonable time for delivery has elapsed if the shipment is not delivered. Any lawsuit or civil action must be commenced within two years and one day from the date the carrier gives written notice that it has disallowed all or part of the claim. These claim restrictions must be separately summarized on or with the bill of lading if incorporated by reference.

Claims:
Any claims for loss, damage, or overcharges must be filed in writing within 9 months after delivery.

EXTRAORDINARY VALUE INVENTORY: All items included in your shipment that are considered to be of unusual value must be specifically identified and Movers On Duty must be advised that they are included in the shipment; in other words, you must declare items having a value greater than $100 per pound. Such items include but are not limited to currency, coins, jewelry, precious metals and stones, china sets, fashion clothes, antiques, objects of art, oriental rugs, electronics, computer software programs, and other rare documents.

FILING OF CLAIMS: As a condition precedent to recovery, a claim for loss, damage, delay, overcharge, or property damage must be filed in writing with the office within nine months after delivery. Note: We work tirelessly to ensure that your move goes smoothly. Our claims rate is less than half of the moving industry average. We go the extra mile to ensure that all your belongings are protected. Our goal is to resolve any claim from 30 to 90 days from the day relevant documentation and images were submitted to info@moversonduty.com

ARBITRATION PROGRAM:

If an issue arises, you should first attempt to resolve the dispute directly with the company. If a resolution cannot be reached, you have two options:

Request an arbitration hearing
Initiate legal action against the mover

Federal regulations require movers to offer an arbitration program or another legal process to handle disputes involving property loss, damage, or additional charges beyond those collected at delivery.

If you choose arbitration, you must contact the mover to request a hearing. They are required to participate if your claim is $10,000 or less. For claims exceeding $10,000, the mover may decline arbitration, leaving legal action as your primary option. Arbitration may involve a fee, typically shared between both parties, although the arbitrator can decide who is responsible for the cost.

If you choose to file a lawsuit, you must serve legal documents to the mover’s process agent in your state. A process agent is the designated representative authorized to receive legal papers on behalf of the moving company.

To locate a process agent, visit:
https://www.fmcsa.dot.gov/registration/process-agents

Arbitration is an alternative to courtroom litigation and may be a method to resolve disputes faster, less expensively, and more than traditional courtroom litigation.
DOT/FMSCA: Please refer to: “Your Rights and Responsibilities When You Move” as well as the “Ready to Move” brochure.

11. Carrier rights and service conditions

The carrier may refuse unsafe, unlawful, improperly packed, or prohibited articles.
The carrier may suspend or stop service where site conditions create safety, property-damage, or compliance risks.
The shipper is responsible for accurately disclosing item count, weight if known, access conditions, special handling needs, and any item of extraordinary value or fragility.
The carrier may assess lawful additional charges listed in this tariff when service conditions differ from the original booking information or when the shipper requests added services.

12. Prohibited and restricted articles

Unless the carrier expressly agrees otherwise in writing and lawfully may do so, Movers On Duty does not transport hazardous materials, explosives, ammunition, flammables, illegal items, perishable goods likely to spoil, or any item prohibited by law, regulation, insurance restriction, or safety policy.

Learn more about what movers don’t move here <–

13. Tariff availability and incorporation notice

This tariff shall be maintained at the carrier’s principal office and made available for inspection as required by 49 CFR Part 1310. The bill of lading or other contract document should contain a conspicuous notice that the contract incorporates the terms of this tariff, that the tariff is available for inspection, and that the full text of incorporated terms will be provided free of charge upon request.

Movers On Duty’s Terms & Conditions

Scheduling

Move dates and arrival windows are scheduled based on crew and truck availability. Estimated arrival times are provided as a courtesy and can be affected by traffic, weather, job conditions, safety issues, road restrictions, and earlier jobs running longer than expected.

Deposits and Payments

Deposits may be required to reserve certain services or dates. Unless otherwise stated in writing, any deposit collected secures time on the schedule and covers the company’s commitment of labor, equipment, and routing.

Remaining balances are due according to the service agreement. Accepted payment methods may vary by job. Read our acceptable payment methods here. <–

Cancellation and Rescheduling

Customers should notify Movers On Duty as early as possible if they need to reschedule or cancel. We do not require deposits for moves.
For evictions, late cancellations may result in the loss of the deposit, depending on the service booked, timing, and resources already assigned to the eviction move.

Customer Responsibilities

Provide accurate inventory and access information before the move
Reserve elevators, loading docks, and parking when required
Make sure all items are packed safely unless packing service is ordered
Disconnect and prepare appliances when required and legally allowed
Remove valuables, cash, jewelry, firearms, medications, and important documents from items being moved
Ensure children and pets are kept safe and out of work areas during the move

Items We May Refuse to Move

Movers On Duty may refuse to move hazardous materials, flammable items, explosives, illegal items, perishable goods, live animals, or any item that cannot be moved safely. We may also refuse items that present an unusual risk of injury or property damage without proper preparation or special arrangements. Read the full list of items that can’t be moved here. <–

Delays and Unforeseen Conditions

Movers On Duty is not responsible for delays caused by severe weather, road closures, vehicle accidents, mechanical issues, building restrictions, elevator outages, acts of government, or any condition outside our reasonable control.

Damage Claims

Any visible damage concerns should be noted as soon as possible at the time of delivery or completion of service.
Claims must be submitted in writing with supporting photos and details. Please email us the information to info@moversonduty.com

Right to Revise Charges

If the move is materially different from what was originally described, Movers On Duty reserves the right to revise the estimate or service price before continuing additional work.

Movers On Duty Service Standards

We believe customers should only pay for the time actually worked on hourly jobs.
We aim to be clear and direct about charges before work begins.
Our movers are expected to remain professional and focused on the job.
We work to protect your items, your property, and your time.